You can access all payment-related topics below.
What payment options can I use for the products I want to buy?
You can pay for all the products you order from Soupente.com with any of the payment options below.
Payment in installments by credit card: You can shop in installments with the banks within iyzico that we have agreements with. The number of installments varies for different reasons, such as your bank's periodic campaigns. Payment by Money Order, Transfer and EFT: All our customers can shop via money order, transfer or EFT methods through the following Soupente.com bank accounts. Our current account numbers where you can make payments via Money Order, Wire Transfer and EFT are as follows:
Garanti E5 Maltepe Branch, IBAN No: TR79 0006 2000 5890 0006 2977 65
Important warning: In your money transfer and EFT payments, the recipient name must be entered as "Maya Real Estate Investment Development Design Mobilya A.Ş.". Additionally, in your money transfer, EFT and virman payments, you must add your order number in the description section of the order the fee belongs to. For purchases made by money order, the start of the delivery period is the moment when the order amount is transferred to our accounts by money order, not when you place the order. Money order orders that are not received within 5 business days are considered invalid. For purchases made via money order or EFT, the transfer receipt must be sent to us by e-mail or fax.
Is it safe to give my credit card information?
Our company prioritizes the security of credit card holders who shop from our shopping sites. Your credit card information is not stored in any way our system.
When you enter the transaction process, there are two things you need to pay attention to in order to understand that you are on a secure site. One of these is a key or lock icon at the bottom line of your browser. This shows that you are on a secure website and all your information is encrypted and protected. This information is used only depending on the sales transaction process and in accordance with the instructions you give. Information about the credit card used during shopping is encrypted with 128 bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and sent to the relevant bank for inquiry. If the card availability is approved can be sustained for shopping. Since no information about the card can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances.
The reliability of payment/invoice/delivery address information of orders placed online by credit card is audited by our company against Credit Card Fraud. Therefore, customers who order from our shopping sites for the first time must first confirm the accuracy of their financial and address/phone information in order for their orders to reach the supply and delivery stage. If necessary, the credit card holder customer or the relevant bank is contacted to check this information.
Only you can access and change all the information you provide when becoming a member. If you keep your member login information secure, it is not possible for others to access or change information about you. For this purpose, 128 bit SSL security area is used during membership transactions. This system is an international encryption standard that is impossible to break.
Internet shopping sites that have an information line or customer service and where full address and telephone information are stated are more preferred today. In this way, you can get detailed information about all the issues that come to your mind and get better information about the reliability of the company that provides online shopping service.
Note: We recommend that you pay attention to the company's full address and phone number on internet shopping sites. If you are going to shop, take note of all the telephone / address information of the store where you purchased the product before making your purchase. Confirm by phone before shopping if you do not trust. All information about our company and its location are stated on all our online shopping sites.
Do your prices include VAT?
All prices you see on Soupente.com pages include VAT. The most important advantage this gives you is that you know the amount you will pay for the product you buy from the very beginning and you will not encounter unexpected figures just when you are about to finalize your shopping.
What is Soupente.com Distance Selling Agreement?
Soupente.com Sales Agreement is a contract text prepared to define and protect the rights of Soupente.com customers, based on the provisions of the Law No. 4822 on the Protection of Consumers and the Regulation on the Implementation Principles and Procedures of Distance Contracts. In order for our customers to shop on Soupente.com and benefit from the mentioned rights, they must electronically approve this agreement and the preliminary information form on the payment page.
What should I do if I cannot receive payment confirmation even though I entered all the required information during the payment step?
1.Credit Card Provisioning Problems
*If you are trying to make your payment by credit card;
*Available limit of your credit card or virtual card,
*You have correctly selected the Visa or Master card type on your card,
*The expiration date of your card,
*You entered your card information without any errors,
*If the card you use is a supplementary card, whether it has been canceled by the main card holder,
*Your internet connection during the approval process,
*Whether there is a loss report made on behalf of your card,
*The card you are trying to use must be an ATM card, not a credit card.
*Whether your card is open to online shopping or not
2. Money Transfer / EFT
For your money transfer, transfer and EFT payments;
*We recommend that you check that the bank account you deposited to belongs to one of Soupente.com accounts.
If all of the above conditions have been verified and your problem still persists and you are hesitant about the payment pages, you can send an e-mail stating your problem and phone number to firstname.lastname@example.org or contact our Customer Services Representative at 0216 366 89 49 to get the necessary information and support. .