PAYMENT

You can find all topics related to payment below.

What payment options can I use for the products I want to purchase?

You can pay for all the products you order from Soupente.com using any of the payment options below.

Installment payment by credit card: You can shop in installments with the banks we have agreements with within iyzico. The number of installments may vary due to different reasons such as your bank's periodic campaigns. Payment by bank transfer, wire transfer and EFT: All our customers can shop with one of the bank transfer, wire transfer or EFT methods through the Soupente.com bank accounts below. Our current account numbers for payment by wire transfer, wire transfer and EFT are as follows:

Garanti E5 Maltepe Branch, IBAN Number: TR46 0006 2000 2050 0006 2908 70

Important notice: In your bank transfer and EFT payments, the recipient name must be entered as “Maya Real Estate Investment Development Design Furniture Inc.) In addition, in your bank transfer, EFT and transfer payments, you must add your order number in the explanation section to indicate which order the fee belongs to. In purchases made by bank transfer, the beginning of the delivery period is not the time you place the order, but the time the order amount is transferred to our accounts by bank transfer. Bank transfer orders that are not transferred to the account within 5 business days are considered invalid. In purchases made by bank transfer or EFT, the bank transfer receipt must be sent to us by e-mail or fax.

Is it safe to provide my credit card information?

Our company prioritizes the security of credit card holders who shop on our shopping sites. Your credit card information is not stored in our system in any way.

There are two things you should pay attention to when you enter the transaction process to understand that you are on a secure site. One of these is a key or lock icon at the bottom line of your browser. This indicates that you are on a secure web page and all your information is encrypted and protected. This information is used only in connection with the sales transaction process and in line with the instructions you give. Information regarding the credit card used during shopping is encrypted with 128 bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and sent to the relevant bank for query. If the card's usability is approved, shopping continues. Since no information regarding the card can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances.

The reliability of payment/invoice/delivery address information for online credit card orders is monitored by our company against Credit Card Fraud. Therefore, customers who place an order for the first time on our shopping sites must first verify the accuracy of their financial and address/phone information in order for their orders to reach the supply and delivery stage. If necessary, the credit card holder or the relevant bank is contacted to check this information.

Only you can access and change all the information you provide when you become a member. If you protect your member login information securely, it is not possible for others to access or change information about you. For this purpose, 128-bit SSL security is used during membership transactions. This system is an international encryption standard that cannot be broken.

Internet shopping sites that have an information line or customer service and that specify full address and telephone information are more preferred today. In this way, you can get detailed information about all the issues that come to your mind and get more accurate information about the reliability of the company that provides online shopping services.

Notes: We recommend that you pay attention to the full address and phone number of the company on online shopping sites. If you are going to shop, write down all the phone/address information of the store you bought the product from before shopping. If you are not confident, call and confirm before shopping. All information about our company and the company location are stated on all our online shopping sites.

Are VAT included in your prices?

All prices you see on Soupente.com pages include VAT. The most important advantage this provides you is that you know the amount you will pay for the product you buy from the very beginning and you do not encounter unexpected figures just when you are about to finalize your shopping.

What is Soupente.com Distance Selling Agreement?

Soupente.com Sales Contract is a contract text prepared to define and protect the rights of Soupente.com customers based on the provisions of Law No. 4822 on the Protection of Consumers and the Regulation on the Principles and Procedures for the Implementation of Distance Contracts. In order for our customers to shop through Soupente.com and benefit from the aforementioned rights, they must electronically approve this contract and the preliminary information form on the payment page.

What should I do if I do not receive payment confirmation even though I have entered all the required information during the payment step?

1. Credit Card Provisioning Failures

*If you are trying to make your payment by credit card;
*The available limit of your credit card or virtual card,
*You have selected the correct Visa or Master card type on your card,
*The expiration date of your card,
*You have entered your card information without any errors,
*If the card you are using is a supplementary card, whether it has been cancelled by the main card holder,
*Your internet connection during the confirmation process,
*Whether there is a loss report made on your card,
*The card you are trying to use is an ATM card, not a credit card.
* Whether your card is open for online shopping

2. Money Transfer / EFT

For your Money Order, Wire Transfer and EFT payments;
*We recommend that you check that the bank account you deposit into belongs to one of Soupente.com accounts.

If your problem persists despite all of the above conditions being verified and you are hesitant on the payment pages, you can send an e-mail explaining your problem and phone number to info@soupente.com or contact our Customer Service Representative at 0216 366 89 49 to receive the necessary information and support.